Support
A question, a problem or an idea for Craftproof? Write to me at info@syleniainc.com. Please tell me your iPhone or iPad model, its iOS version and what happened.
Contact
Csaba FarkasMünchner Bundesstraße 121b
5020 Salzburg, Austria
Email: info@syleniainc.com
Phone: +43 660 8102593
Questions
How do I restore my purchase?
Open Jobs by tapping the photo thumbnail on the camera screen. Tap the gear to open Settings, then tap Restore Purchase. Use the Apple Account you bought with. The purchase screen has a Restore button too.
Usually you don’t need to: a purchase on your Apple Account unlocks Craftproof by itself on every device signed in to that account.
How do I move to a new phone?
Your jobs are part of your device’s backup. Move them with Quick Start, or restore an iCloud or computer backup on the new phone, and Craftproof comes along with its jobs. You can also export each job as a ZIP first.
Your purchase belongs to your Apple Account, so sign in with the same account on the new phone. Offloaded jobs keep their photos in the folder you chose in Files: on the new phone, open the job, tap Bring Back and choose that folder.
Where are my photos stored?
On your device, inside Craftproof, until you share or export them. Craftproof doesn’t add them to your Photos library, and there is no Craftproof server they could go to.
Archived jobs can be offloaded to a folder you choose in Files: set the job’s Status to Archived, then choose Offload to Files… from its ⋯ menu. Craftproof copies the job to that folder, checks every photo, then removes the photos from the device. Thumbnails and details stay. Bring Back… returns the photos from the folder.
How do I export a job as a ZIP?
Open the job, tap ⋯ and Export ZIP, then choose:
- Originals: the job as Craftproof keeps it: the original photos, the stamped copies, each photo’s details with its SHA-256 fingerprint, voice notes, room scans and saved reports.
- Blurred: the photos as the Annotated view shows them, with every blur, and the saved reports.
- Both: both sets in one ZIP.
Then save or send the ZIP from the share sheet. If anything had to be left out of the blurred set, Craftproof tells you first. ZIP export is always free, also after your 2 free jobs, and it works for Unfiled photos too.
Which permissions does Craftproof need?
- Camera: to take job photos and scan rooms.
- Location while using the app: to stamp each photo with where it was taken and file it into the right job. Without it, photos still save, but the stamp shows “No GPS fix” and photos aren’t filed into jobs automatically.
- Microphone: to record voice notes for your photos.
If one is turned off, Craftproof explains why it needs it, with a button that opens Settings. You can also change them in your device’s Settings > Apps > Craftproof. Craftproof doesn’t need access to your photo library.
Can my family use my purchase?
Lifetime works with Family Sharing. Monthly is for your own Apple Account.
When the family organizer has turned on Purchase Sharing (Apple: Share apps and purchases with Family Sharing), family members open Craftproof on their own devices and it unlocks. Settings then shows “Lifetime · shared by your family”. If it doesn’t, they tap Restore Purchase.
How do I cancel the monthly subscription?
In Craftproof, open Settings and tap Manage Subscription. Or on your iPhone, go to Settings > [your name] > Subscriptions, choose Craftproof and tap Cancel Subscription (Apple: Cancel a subscription from Apple).
When it ends, every job you made stays fully usable and capture keeps working. Only a new job needs Lifetime or Monthly again.
How do I get a refund?
Purchases are made through Apple, so Apple decides on refunds. Request one at reportaproblem.apple.com (Apple: Request a refund). Eligibility can vary by country or region. After a refund, your jobs stay fully usable; only a new job needs a purchase again.
Terms and privacy
Craftproof is licensed under Apple’s standard license agreement (Terms of Use). How the app and this site handle data is in the Privacy Policy.